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Hi, please check the following answers to solve your problem

1. Do I need to be registered to access the service?

Yes, however the registration is asked only when finalising the order 

2. How does the application work?

It's very simple! Choose the category of card you want to make (prices for each category are listed at point 3), take a picture or upload it from your gallery, move or enlarge the image by using the cursors on the image or the lateral ones, enter your name and surname, the logo of your favourite national team and your role. Save the stickers and you're done!

4. Can I upload all the images I want?

You can use images for which your sure you have the rights. You cannot upload pictures taken from the web or showing elements protected by copyright: famous people, monuments, photomontages.
Additionally, according to our enterprise policy, you cannot use:
- Images with political content (politic symbols included);
- Images exalting war or violence (weapons included);
- Images with explicit sexual content or obscenities
- Images of drugs and/or alcohol 
- Any generally vulgar or offensive image

5. Which images formats are supported to make the stickers?

The recommended format is JPG (with RGB color model). GIF images are also accepted.
Warning: please do not use images with the following characteristics:
- Files with a size smaller than 50KB or bigger than 2MB;
- Files with large or width superior to 2800 pixels;
- Graphic files with CMYK color model;
- Files saves as "interlaced".

6. Which is the best angle for the picture of the sticker?

We recommend to use a close-up shot; the subject should not wear turtleneck clothing (such as shirts or woolsweaters) to avoid it from being visible after the application of the team t-shirt through the MyPanini service. You can also choose to not applicate a team t-shirt to leave the clothing worn by the subject visible.

7. When will I receive my order?

The shipping of your order depends on the result of our controls on the image/s you have uploaded. Therefore, use only images for which you have the rights. In this way, the verification of your order will be much faster and you will be able to receive your personalised stickers sooner! 
The delivery depends on the courier you choose and on the country you live. The product is delivered within 30 days following the day Panini receives payment.

Did you find your answer? If not, contact us at the following link

Please give us all information and details (a picture of the code that seems to be not working, the email you used to sign up, the collection you are interested in, etc...) that can help us to solve your problem quickly.

Thank you!